Human Care Services (HCS) – CRM for Departments of Social Services

Overview

HCS is a modern CRM solution designed specifically for Departments of Social Services. Built on Salesforce Public Sector Solutions and hosted on Data Cloud, HCS streamlines casework, provider management, financial tracking, and compliance — all in one secure and scalable platform.

Purpose & Impact

Our goal with HCS is to empower localities and state agencies to replace outdated systems with a unified, intelligent solution that improves service delivery, enhances collaboration, and ensures regulatory alignment at every level.

Who It's For

HCS is built for public sector agencies, including:

• Local Departments of Social Services

• State-level Human Services Agencies

• Community and non-profit service organisations

Core Features

• Case Management (Children, Adults, Families)

• Provider & Contract Management

• Purchase Orders & Financial Tracking

• Site Visits, FAPT Meetings & Assessments

• Funding Streams, GL Codes, LEDRS Compliance

• Real-time Dashboards & State Reporting

Security & Compliance

HCS meets strict public sector standards, including:

• FedRAMP (via Salesforce)

• Salesforce Shield for audit & encryption

• HIPAA-aligned architecture for sensitive data

Results

By unifying multiple systems into one smart solution, HCS reduces duplication, improves data integrity, and enables proactive case management that puts people first.